US & CANADA
We offer free shipping on all regularly-priced items eligible for a return or one time exchange within 14 days of receipt.
Please note that items purchased during a sale or site wide promotional event (including with use of promotional codes) are not eligible for free exchange or return.
After you have claimed a return or exchange and the demand has been processed, if you are eligible for free shipping, we will provide you with a prepaid return shipping label. Please allow up to 48 hours to receive your shipping label.
OUTSIDE OF US & CANADA
For all returns and exchanges outside of US and Canada, you will be responsible for return shipping cost with the shipping courrier of your choice.
After you have claimed a return or an exchange and the demand has been processed, we will advise you of the shipping address for your returned package. When using the shipping method of your choice – we recommend you use a service that offers tracking to ensure that your package is received safely as we are not responsible for lost packages.
INITIATE A RETURN
Please click here to initiate a return and your demand will be processed as soon as possible. Your item must be in the same condition that you received it, including the original packaging.
When shipping your item(s) back to us, package your return in the original shipping box, if available, along with the invoice. Otherwise, package your return in a well-padded box to prevent damage in transit. Your eyewear must arrive in good condition, with tags and complementary case included, in order to be eligible for a refund or exchange.