At Kraywoods, your satisfaction is our priority. If you're not happy with your purchase for any reason, we offer hassle-free returns within 14 days of receipt.

• Sunglasses are eligible for a one-time exchange or a refund within 14 days of receipt.
  
  Prescription glasses and blue light blocking glasses can be returned for store credit within the 14-day of recept.
  
  

Please note that all items purchased with a discount of 40% or more, a "Buy 1 Get 1 Free" deal, or a store credit are considered final sales and cannot be returned or exchanged

To be eligible for a return or exchange, items must be unworn and returned in their original packaging, with tags and complementary cases included.

Please visit our return center and initiate a return or exchange request on your order. Your request will be processed within 48 hours.

US & Canada Returns:

We offer free returns and exchanges on all eligible items. We'll provide you with a prepaid return label to send your items back to us hassle-free.

International Returns:

Returns must be arranged with the courier of your choice. Once your return or exchange request is processed, we'll provide you with the shipping address to return your package.

To ensure the security of your shipment, we strongly recommend selecting a courier service with tracking. Please note that any duty fees linked to the returned package will be deducted from your refund.

To ensure your return is processed smoothly, we recommend using the original shipping box or a well-padded box to prevent any damage during transit.

All returned item(s) must arrive in their original condition, including all packaging, tags, and complementary cases, to be eligible for a full refund, store credit, or exchange.

Once we receive and inspect your return, eligible refunds will be processed within 5 business days and applied to your original method of payment. If you're eligible for store credit, we'll send you a credit note within 3 business days that can be used to purchase any items from our store.

Please keep in mind that items purchased with store credit are final sale and cannot be returned or exchanged.

Unfortunately not. All items purchased at a Kraywoods retailer or pop-up shop are not eligible for returns or exchanges. Only items purchased directly through our website are eligible for returns or exchanges within the specified timeframe and under the conditions outlined in our returns & exchanges policy.

At Kraywoods, we stand behind the quality of our eyewear and are committed to your satisfaction. We offer a 12-month warranty on all eyewear purchased from us, which includes a one-time replacement for manufacturer's defects in both eyewear frames and lenses.

For eyewear frames, our warranty covers defects such as peeling wood, chipped paint, and malfunctioning hinges or mounts. However, the warranty does not cover damage caused by misuse or abuse of the frames, such as physical breakage or scratches caused by accidents or mishandling. Please note that any other damage that is not considered a manufacturing flaw is also not covered.

For eyewear lenses, our warranty covers coating defects such as peeling or cracking, which are caused by manufacturing flaws. However, lenses are highly susceptible to scratches and nicks, which can occur with regular wear and tear. As such, the warranty does not cover scratches on lenses.

Kraywoods reserves the right to determine the nature of manufacturing defects and eligibility for replacement under warranty.

Our extended eyewear warranty option is the perfect solution to enjoy an extra year of coverage on your eyeglasses frames and lenses! You'll get the same great coverage as our standard 12-month warranty but extended to 24 months.

This option is available for all prescription and blue light blocking glasses, and can be selected at the time of purchase. With the extended warranty, you'll enjoy even more protection against all manufacturer defects and other issues that may arise with your eyewear.

Upgrade your eyewear protection today and enjoy clear vision and peace of mind for years to come!

At Kraywoods, we stand behind the quality of our accessories and are committed to your satisfaction. Our 12-month warranty for accessories covers all material or workmanship defects that occur under normal use.

However, the warranty does not cover damage caused by misuse or abuse, such as physical damage, scratching, tarnish, or any other damage not considered a manufacturing flaw.

Kraywoods reserves the right to determine the nature of manufacturing defects and eligibility for replacement under warranty.

If you need to make a warranty claim, please send us an email at customercare@kraywoods.com and we will be happy to assist you. Please note that a proof of purchase is required to qualify for a warranty claim. Kraywoods reserves the right to determine the nature of manufacturing defects and eligibility for replacement under warranty. Please note that all replacements under warranty are subject to shipping and handling fees.

At Kraywoods, we take great pride in the craftsmanship of our eyeglasses and sunglasses frames. Each piece is carefully handcrafted with meticulous attention to detail and precision. We believe that handcrafted frames offer quality and uniqueness that simply cannot be matched by mass-produced products.

Because every frame is handcrafted from authentic wood, you may notice minor variations between each piece. These variations are a natural result of the artisanal process and should not be considered flaws. We inspect every frame with the highest standards of quality to ensure that it meets our exacting standards before it is made available to our valued customers.

Yes, Kraywoods frames are made from real, sustainably sourced wood. We take pride in using a variety of domestic and exotic hardwoods, such as Bamboo, Ebony, Walnut, Zebra, Rosewood, Oak, and more. You can find the type of wood used for each product in the product description.

Because we use natural, authentic wood, there may be minor variations in the wood between products of the same style. These subtle differences are a natural result of the material we use and are what make each of our products unique. At Kraywoods, we embrace these variations and believe they add to the beauty and individuality of each piece.

At Kraywoods, we are committed to creating sustainable eyewear that is also fashionable. Our eyeglasses and sunglasses frames are crafted by hand using natural, sustainably sourced woods such as Bamboo Wood, Ebony Wood, Walnut Wood, Zebra Wood, Rose Wood, Oak Wood, and more. In addition to wood, we also use eco-friendly cellulose acetate and recycled metals to create some of our designs.

By using these materials, we are able to minimize our ecological footprint and create eyewear that is both stylish and sustainable. We believe that it's our responsibility to protect our planet for future generations, and we are proud to contribute to a more sustainable future through our products.

At Kraywoods, we offer a range of high-quality lenses to meet your specific needs. Whether you require HD single vision lenses, HD progressive lenses, photochromic lenses, reading lenses, prescription or non-prescription blue-light blocking lenses, we have you covered. Additionally, all our lenses come with scratch-resistant and anti-glare coatings at no extra cost, ensuring that your eyewear lasts longer and provides crystal-clear vision.

We take pride in producing lenses of exceptional quality, made in Canada to the highest standards. Our certified opticians carefully fit each lens to your prescription in our Canadian optical lab, ensuring that your eyewear provides the perfect vision correction. If you're unsure about which lens type or coating is best for you, please visit our Prescription Lens Guide page for more information.

In addition to our top-quality lenses, our Kraywoods eyeglasses frames include free HD prescription lenses, blue light blocking lenses, or reading lenses at no extra cost. We believe that everyone deserves the best vision correction, and we strive to make it accessible to all.

Kraywoods eyeglasses are only available in one size per style. Each pair comes in a unique size, which can be found in the product description of each style. However, we do offer a Glasses Size Guide page to help you better understand the sizes and dimensions of Kraywoods eyewear and find the best fit for you. We recommend checking the product description for each style and using our size filters when shopping our eyeglasses collection to ensure the perfect fit.

At Kraywoods, we prioritize your eye health and offer high-quality HD blue light blocking lenses to protect your eyes from the harmful effects of blue light emitted by digital screens. Our blue light blocking lenses are available with or without prescription and are crafted to the highest quality standards.

All of our eyeglass frames come with free non-prescription blue light blocking lenses, so you can enjoy the benefits of our advanced lens technology at no extra cost. Explore our blue light blocking glasses collection now!

At Kraywoods, we understand the importance of clear vision for reading, and that's why we offer free reading lenses with all of our eyeglass frames. Our reading lenses are available in a wide range of strengths, from +0.25 to +3.00, to suit your individual needs.

With our free reading lenses, you can enjoy your favorite books, newspapers, and digital screens without any eyestrain. Explore our reading glasses collection now!

If you wish to submit an insurance claim for your prescription glasses, simply contact us at customercare@kraywoods.com, and we'll be happy to assist you.

Once your order ships out, we'll provide you with an electronic receipt upon request that includes all the necessary information for your insurance claim. The receipt will show the date you placed the order, so you don't have to worry about receiving your order after your coverage has ended, as long as you ordered within your coverage dates. With this receipt, you can easily claim the cost of your prescription eyeglasses from your insurance provider.

We want to make sure that you get the most out of your insurance coverage, and we're always available to help you with any questions or concerns you may have about the process. Please don't hesitate to reach out to us if you need any assistance.

At Kraywoods, we understand the importance of protecting your eyes from harmful sun rays. That's why all of our sunglasses are equipped with UV 400 protection lenses, which are optimized to block both UVA and UVB rays. Our lenses provide 100% protection against harmful radiation, so you can enjoy your outdoor activities with confidence and peace of mind.

Kraywoods sunglasses are designed to provide optimal visual clarity and comfort. Our TAC Polarized lenses eliminate reflective glare and enhance contrast, making them ideal for activities such as driving, water sports, and outdoor activities. Shop polarized sunglasses now!