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FAQ & RETURNS

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

FAQ & Returns

Shipping & Order Information

When will my order ship?

All non-prescription eyewear orders are shipped within 1 business day; and prescription and blue light blocking eyewear orders within 2-7 business days (depending on the prescription).

Please note that orders are not shipped on weekends or holidays. Orders made during promotional periods and special events may have longer shipping times due to a higher volume of orders. In cases of unusual delay, customers will be informed in advance individually.

Kraywoods will keep you updated on your order status via email. Please note that orders cannot be cancelled once they have reached "Processing" status.

For more detailed information on shipping costs and estimated delivery times, please visit our Shipping Policy page.

How can I track my order?

Once your purchase is complete, a tracking number for your purchased order will be sent to your email shortly after. To track your order, please visit our Order Status page and enter your tracking number to view the status of your parcel. Please note that US Free Standard Shipping does not include a tracking code.

Do you offer expedited shipping?

Yes, we offer Express and Priority Shipping options available at checkout. For more detailed information on shipping costs and estimated delivery times, please visit our Shipping Policy page.

Do you ship globally?

Yes, Kraywoods offers international shipping at affordable rates. For detailed information on international shipping costs and estimated delivery times, please visit our Shipping Policy page.

International Shipping Information

International orders outside North America may be subject to import duties and taxes on receipt of the package in the destination country.

The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Kraywoods has no control over these charges. Customs determines these charges and Kraywoods has no way of knowing what these charges may be. Kraywoods is not responsible for any actions taken by customs or the chosen package delivery service.

Website Payment

Is my payment secure?

Kraywoods.com uses Shopify and PayPal to accept credit and debit card payments. Both parties automatically encrypt your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). For more details, please visit our Privacy Policy page.

What payment methods do you accept?

We want to make purchasing your Kraywoods eyewear as easy and simple as possible, so we accept a variety of payment methods including: Visa, Master Card, American Express, Discover and Sezzle. Sezzle allows for payments to be split into 4 interest-free payments.

What's Sezzle payment?

Sezzle is a payment method enabling shoppers to "Buy Now, Pay Later" with simple, interest-free installment plans. The transaction is carried out the same way as usual, but upon completing it, only ¼ of the total cost requires payment from you. For more information, or if you have any questions regarding this service, please visit their website here. You can also contact Sezzle directly at shoppersupport@sezzle.com.

Sezzle will collect the first payment upon the shopper submitting their order on the website. The remaining installments are then collected every two weeks. The shopper can refer to his/her payment calendar: here.

Return & Exchange

What is your return and exchange policy?

If you are not satisfied with your purchase, you may return non-prescription eyewear for a one-time exchange or refund; and prescription and blue light blocking eyewear for a store credit within 14 days of receipt*.

All items purchased on sale, with promotional codes of 40% or more, Buy 1 Get 1 Free, or with a store credit are final sale and not subject to our return and exchange policy.

Returned item(s) must be unworn with original packaging, tags and complementary cases included.

US & CANADA

We offer free returns on all regularly-priced items eligible for return or exchange.

Please note that items purchased on sale or with the use of promotional codes are not eligible for free return or exchange. A return fee of $15.00 will be deducted from your refund.

OUTSIDE OF US & CANADA

You will be responsible to return your item(s) with the shipping courier of your choice. After you have claimed a return or an exchange and the demand has been processed, we will advise you of the shipping address for your returned package.

When using the shipping method of your choice – we recommend you use a service that offers tracking to ensure that your package is received safely as we are not responsible for lost packages.

Please note that any duty fees incurred on a returned package will be deducted from the return refund.

How do I proceed to return or exchange my order?

Please click here to initiate a return or send us an email at customercare@kraywoods.com to initiate an exchange. Your request will be processed within 48 hours.

When shipping your item(s) back to us, package your return in the original shipping box if available. Otherwise, package your return in a well-padded box to prevent damage in transit. Your eyewear must arrive in the original condition and packaging you received, with tags and complementary cases included, in order to be eligible for a refund or exchange.

When can I expect my refund or store credit?

Once your return is received and inspected, we will send you an email to notify you of the status of your return and eligibility for a refund or store credit.

REFUND

If you are eligible for a refund, it will be processed and a credit will automatically be applied to your credit card or original method of payment within 10 business days.

STORE CREDIT

If you are eligible for a store credit, a credit note for the eligible amount will be sent to you within 3 business days. Your store credit can be used at any time to buy any items from our store.

Please note that all items purchased with a store credit are final sale and not eligible for further return or exchange.

About Kraywoods Frames

Are your frames handmade?

Yes, all our sunglasses and eyeglasses frames are handmade and crafted with utmost care, detail and precision. Every piece is handcrafted one at a time, resulting in minor variations that are not product flaws. At Kraywoods Shop, every piece is inspected with high quality standards before being available to our customers.

Do you use sustainable materials to make your frames?

Yes! At Kraywoods, we take pride in making sustainability fashionable. All kraywoods glasses are handmade from natural sustainably sourced woods and some designs combined with recycled metals and eco-friendly cellulose acetate, allowing us to minimize our ecological footprint.

What type of wood do you use in your frames?

All of our sunglasses and eyeglasses frames are handmade from natural sustainably sourced woods. We use different types of domestic and exotic hardwoods such as Bamboo Wood, Ebony Wood, Walnut Wood, Zebra Wood, Rose Wood, Oak Wood, and more. You can find the type of wood used for each product is specified in the product description.

Due to the fact that our products are made from natural authentic wood, there can be variations in the wood resulting in minor differences between each product from the same style.

At Kraywoods, these natural and subtle variations from one piece of wood to the next are what makes each and every one of our products unique.

Sunglasses FAQ

What is the UV protection on your sunglasses?

All Kraywoods sunglasses are made with UV 400 protection lenses optimized to prevent eye exposure to both UVA and UVB rays, blocking 100% of the sun’s harmful radiations.

Are Kraywoods sunglasses polarized?

Most Kraywoods sunglasses are equipped with TAC Polarized lenses to eliminate reflective glare and enhance contrast, delivering superior visual clarity and comfort. To shop our Polarized Sunglasses collection, click here.

Can i get my prescription fitted in Kraywoods sunglasses frames?

Unfortunately not, we do not recommend attempting to put prescription lenses in your Kraywoods sunglasses, as they may break and we will not be able to offer warranty services on them. If you're looking to customize your glasses with prescription or blue light blocking lenses, you can shop our eyeglasses frames collection specially designed to be fitted with prescription or blue light blocking lenses here.

How can I find the right size for my sunglasses?

Sizes and dimensions of the sunglasses vary from one style to the other, these specifications can be found in the product description of each style. Kraywoods sunglasses are sorted in three sizes: small size, medium size and large size.

Please refer to our Glasses Size Guide page in order to better understand the sizes and the dimensions of Kraywoods eyewear and find the best fit for you.

Eyeglasses FAQ

What is the difference between wood sunglasses and wood eyeglasses frames?

Contrary to our wood sunglasses frames, our wood eyeglasses frames are specially designed to be fitted with prescription or blue light blocking lenses. Our wood eyeglasses frames feature a split-frame design that enables easy insertion of RX lenses. Kraywoods eyeglasses frames are also designed with acetate temple tips to allow for customized frame fit.

Please do not attempt to put prescription lenses in your Kraywoods sunglasses, as they may break and we will not be able to offer warranty services on them. If you're looking to customize your glasses with prescription or blue light blocking lenses, you can shop our eyeglasses frames collection here.

What types of lenses do you offer?

We offer the choice of HD single vision lenses, HD progressive lenses, photochromic lenses, reading lenses or prescription and non-prescription blue-light blocking lenses. All lenses include scratch-resistant and anti-glare coatings at no extra cost.

All our lenses are made in Canada with the highest quality standards and fitted to your prescription by a certified optician in our Canadian optical lab. For more information on lens types and lens coatings, please visit our Prescription Lens Guide page.

Our Kraywoods eyeglasses frames include free HD prescription lenses, blue light blocking lenses or reading lenses at no extra cost.

How can I find the right size for my eyeglasses?

Sizes and dimensions of the eyeglasses vary from one style to the other, these specifications can be found in the product description of each style. Kraywoods eyeglasses are sorted in three sizes: small size, medium size and large size.

Please refer to our Glasses Size Guide page in order to better understand the sizes and the dimensions of Kraywoods eyewear and find the best fit for you.

What information do I need in order to purchase Kraywoods prescription eyeglasses?

To order Kraywoods prescription eyeglasses, you will need a valid and non-expired prescription.

You will also need to know your pupillary distance (PD) which is not always noted on prescriptions. The pupillary distance (PD) is the distance (mm) between the center of each of your pupils and indicates the optical center of your eyes. Your eye doctor could have that information on file. Your eye doctor will usually measure your PD during an eye exam. However, if it was not given to you, you can measure it yourself by following the 4 steps below:

  1. Find a millimeter ruler for measurements and stand 8 in. away from a mirror.
  2. Hold the ruler horizontally against the bridge of your nose and line up the center of your left pupil with the 0 line of the ruler. You can now measure the distance between your pupils!
  3. While looking straight ahead, measure the distance from the center of your left pupil to the center of your right pupil.
  4. Repeat these steps 2 to 3 times for accuracy and use an average for your final measurement.

 

For more information on how to measure your pupillary distance (PD), click here.

Do you offer blue light blocking glasses without prescription?

Yes, our blue light blocking lenses are available with or without prescription. All eyeglasses frames include free non-prescription blue light blocking lenses at no extra cost. To shop our blue light blocking glasses collection, click here!

Do you offer reading glasses?

Yes, all of eyeglasses frames include free reading lenses at no extra cost. Our reading lenses are available in all strengths ranging from +0.25 to +3.00. To shop our reading glasses collection, click here!

How do I make an insurance claim for my prescription eyeglasses?

If you wish to submit an insurance claim for your prescription eyeglasses, please contact us at customercare@kraywoods.com. Upon request, we will send you an electronic receipt as soon as your order ships out, which you can then claim to your insurance. The receipt will show the date when you placed the order, so don’t worry about receiving your order after your coverage has ended, as long as you’ve ordered within your coverage dates.

Warranty

What's covered under the warranty?

At Kraywoods, we stand behind the quality of our products with confidence. All eyewear and accessories purchased at Kraywoods are eligible for a 12 month manufacturer warranty.

EYEWEAR FRAMES

The manufacturer warranty on eyewear frames covers peeling of the wood, chipped paint and malfunctioning hinge or mount. Warranty does not cover damage caused by misuse or abuse of frames such as physical breakage, scratching or tarnish, damage caused by dropping the frame, stepping on or sitting on the frame, or any other damage not considered a manufacturing flaw.

EYEWEAR LENSES

The manufacturer warranty on eyewear lenses covers coating defects such as peeling or cracking. Lenses are highly vulnerable to scratches and nicks, warranty does not cover scratches on prescription and sunglasses lenses caused by everyday wear and tear.

ACESSORIES

The manufacturer warranty on accessories covers all material or workmanship defects under normal use. Warranty does not cover damage caused by misuse or abuse such as physical damage, scratching, tarnish or any other damage not considered a manufacturing flaw.

How do I proceed to claim my warranty?

For warranty claims, please e-mail us at customercare@kraywoods.com and we will be more than happy to assist you further. Please note that proof of purchase is required to qualify for warranty. Upon inquiry, Kraywoods reserves the right to determine manufacturing defects and eligibility for exchange or replacement under warranty. All exchanges and replacements under warranty are subject to shipping & handling fees.

Wholesale - Retail

Do you offer wholesale or bulk pricing?

If you are looking to buy our products in large quantities or to place a wholesale order, please send us an email at info@kraywoods.com with details about the products and quantities that you are interested in, and we will be happy to provide you with more information.

Still Have Questions?

Chat with us! Our team is available Monday to Friday from 9:00 AM to 6:00 PM EST.

Email us at customercare@kraywoods.com and we'll get back to you within 24 hours.

Shipping & Order Info

When will my order ship?

Orders are shipped within 1 business day of payment. Please note that orders are not shipped on weekends or holidays. Orders made during promotional periods and special events may have longer shipping times due to a higher volume of orders. In cases of unusual delay, customers will be informed in advance individually.

Your business is important to us and we make every effort to process your order as quickly as possible. To avoid damage, all goods are inspected and sealed before delivery.

Kraywoods will keep you updated on your order status via email. Orders cannot be cancelled once they have reached "Processing" status.

Do you ship internationally?

Yes, Kraywoods offers worldwide shipping. For more information on shipping costs and estimated delivery times, please visit our Shipping Policy page.

How can I track my order?

Once your purchase is complete, a tracking number for your purchased order will be sent to your email shortly after. To track your order, please visit our TRACK MY ORDER page and enter your tracking number to view the status of your parcel.

How long will it take to receive my order?

Please note that purchased orders made after 3pm EST will not be shipped out until at least the next day. If you order after 3pm EST on a Friday, your order will likely be shipped out on the following Monday.

Please visit our Shipping Policy page to learn more about Estimated Delivery Time

Website Payment

Is it secure to shop on this store?

Kraywoods.com uses Shopify and PayPal to accept credit and debit card payments. Both parties automatically encrypt your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). For more details, please visit our PRIVACY POLICY page.

Will international orders be subject to custom fees?

All customs, taxes, import duties, or any additional charges by your local government are the responsibility of the recipient. There is a chance that you will not get charged duties/customs fees, however if you do get charged, we cannot be responsible for these fees in any way, as we do not receive this money.

The funds go exclusively to your own government. Payment of these is required to release your order from customs on arrival. Please contact your customs office for more information.

What's Sezzle payment?

Sezzle is a payment method enabling shoppers to "Buy Now, Pay Later" with simple, interest-free installment plans. The transaction is carried out the same way as usual, but upon completing it, only ¼ of the total cost requires payment from you. For more information, or if you have any questions regarding this service, please visit them here. You can also contact Sezzle directly at shoppersupport@sezzle.com.

Sezzle will collect the first payment upon the shopper submitting their order on the website. The remaining installments are then collected every two weeks. The shopper can refer to his/her payment calendar: here.

Returns & Exchanges

What is your return and exchange policy?

Every Kraywoods product is carefully inspected to meet our highest quality standards before being shipped out to you, our dear customer. If upon receiving your order, you are not satisfied with the quality of the products shipped, or are not satisfied with your purchase, you may return the product within 14 days of receipt for an exchange or refund.

Please click here to initiate a return and your demand will be processed as soon as possible. Your item must be in the same condition that you received it, including the original packaging.

For any order discrepancies or damaged items received, please send us an email at customercare@kraywoods.com and include a brief description of the issue with pictures of the item received. It will be our pleasure to help resolve the issue for you.

How do i proceed to return or exchange my order?

Canada & US

We offer free shipping for returns and exchanges on your first order within 14 days of receipt, excluding sale items.

After you have claimed a return or an exchange and the demand has been processed, we will provide you with a prepaid return shipping label. Please allow up to 48 hours to receive your shipping label.

 

Outside of Canada & US

For all returns and exchanges outside of Canada and US, you are responsible for return shipping costs.

After you have claimed a return or an exchange and the demand has been processed, we will advise you of the shipping address for your returned package. When using the shipping method of your choice – we recommend you use a service that offers tracking to ensure that your package is received safely as we are not responsible for lost packages.

When shipping your sunglasses back to us, package your return in the original shipping box, if available, along with the invoice. Otherwise, package your return in a well-padded box to prevent damage in transit. Sunglasses must arrive in good condition, with tags and case in order to be eligible for a refund or exchange.

When can I expect my refund?

Once your returned item is received and inspected, we will send you an email to notify you of the status of your refund. Once the refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Product Information

What type of wood do you use?

All of our products are handmade from naturally sourced and treated woods. We use different types of domestic and exotic hardwoods such as Bamboo Wood, Ebony Wood, Walnut Wood, and Zebra Wood. The type of wood used for each product is specified in the product description. For more information, please visit our wood pages.

Due to the fact that our products are made from naturally sourced materials, there can be variations in the wood resulting in minor differences between each product from the same style.

At Kraywoods, these natural and subtle variations from one piece of wood to the next are what makes each and every one of our products unique.

What type of lenses do you use for the sunglasses?

All of our lenses have UV 400 protection and have been optimized to prevent eye exposure to both UVA and UVB rays, blocking 100 % of the sun’s harmful radiations. Additionally, most of our sunglasses feature TAC Polarized lenses. Polarized lenses contain an enhancing chemical filter in the lens that helps reduce glare and improve contrast, making images appear sharper and clearer as well as increasing visual clarity and comfort.

Are your products hanmade?

All our products are handmade and crafted with utmost care, detail and precision. Every piece is handcrafted one at a time, resulting in minor variations that are not product flaws. At Kraywoods Shop, every piece is inspected with high quality standards before being available to our customers.

Are your product certified?

All of our products are FDA and CE certified.

What are the sizes and dimensions of the sunglasses?

Sizes and dimensions of the sunglasses can vary from one style to the other, these specifications can be found in the product description of each style. The dimensions of each pair of sunglasses is also engraved on the inside of the frame.

Please refer to our SIZE ME page in order to better understand the sizes and the dimensions of Kraywoods eyewear and find the best fit for you.

Warranty Policy

Do I have warranty?

Kraywoods offers a 12 month warranty on all sunglasses for any manufacturing defects in material or workmanship. Exchanges are available for the period of 12 months from the date of purchase.

What's covered under the warranty?

The warranty covers manufacturing defects only. Warranty does not cover physical damage of the frame, scratches, fading or peeling of the lenses or loss of screws caused by general use or accidents. Mirror lenses are highly vulnerable to scratches and nicks caused by everyday wear and tear. Natural wear and tear on mirror lens sunglasses do not make them eligible for an exchange under warranty.

Wholesale - Retail

Do you offer wholesale or bulk pricing?

If you are looking to buy our products in large quantities or to place a wholesale order, please send us an email at info@kraywoods.com with details about the product(s) and quantities that you are interested in, at which point we can provide you with more information.

Still Have Any Questions?

Email us at info@kraywoods.com and we'll get back to you within 24 hours.

Chat with us! We are available Monday to Friday from 9 am to 6 pm EST and will reply to you promptly.

Shipping & Order Information

When will my order ship?

All non-prescription eyewear orders are shipped within 1 business day; and prescription and blue light blocking eyewear orders within 2-7 business days (depending on the prescription).

Please note that orders are not shipped on weekends or holidays. Orders made during promotional periods and special events may have longer shipping times due to a higher volume of orders. In cases of unusual delay, customers will be informed in advance individually.

Kraywoods will keep you updated on your order status via email. Please note that orders cannot be cancelled once they have reached "Processing" status.

For more detailed information on shipping costs and estimated delivery times, please visit our Shipping Policy page.

How can I track my order?

Once your purchase is complete, a tracking number for your purchased order will be sent to your email shortly after. To track your order, please visit our Order Status page and enter your tracking number to view the status of your parcel. Please note that US Free Standard Shipping does not include a tracking code.

Do you offer expedited shipping?

Yes, we offer Express and Priority Shipping options available at checkout. For more detailed information on shipping costs and estimated delivery times, please visit our Shipping Policy page.

Do you ship globally?

Yes, Kraywoods offers international shipping at affordable rates. For detailed information on international shipping costs and estimated delivery times, please visit our Shipping Policy page.

International Shipping Information

International orders outside North America may be subject to import duties and taxes on receipt of the package in the destination country.

The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Kraywoods has no control over these charges. Customs determines these charges and Kraywoods has no way of knowing what these charges may be. Kraywoods is not responsible for any actions taken by customs or the chosen package delivery service.

Website Payment

Is my payment secure?

Kraywoods.com uses Shopify and PayPal to accept credit and debit card payments. Both parties automatically encrypt your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). For more details, please visit our Privacy Policy page.

What payment methods do you accept?

We want to make purchasing your Kraywoods eyewear as easy and simple as possible, so we accept a variety of payment methods including: Visa, Master Card, American Express, Discover and Sezzle. Sezzle allows for payments to be split into 4 interest-free payments.

What's Sezzle payment?

Sezzle is a payment method enabling shoppers to "Buy Now, Pay Later" with simple, interest-free installment plans. The transaction is carried out the same way as usual, but upon completing it, only ¼ of the total cost requires payment from you. For more information, or if you have any questions regarding this service, please visit their website here. You can also contact Sezzle directly at shoppersupport@sezzle.com.

Sezzle will collect the first payment upon the shopper submitting their order on the website. The remaining installments are then collected every two weeks. The shopper can refer to his/her payment calendar: here.

Return & Exchange

What is your return and exchange policy?

If you are not satisfied with your purchase, you may return non-prescription eyewear for a one-time exchange or refund; and prescription and blue light blocking eyewear for a store credit within 14 days of receipt.

All items purchased on sale, with promotional codes of 40% or more, or with a store credit are final sale and not subject to our return and exchange policy.

Returned item(s) must be unworn with original packaging, tags and complementary cases included.

EXTENDED HOLIDAY POLICY: All items purchased from December 3rd 2022 to December 23rd will be eligible for exchange until January 7th 2023.

US & CANADA

We offer free returns on all regularly-priced items eligible for return or exchange.

Please note that items purchased on sale or with the use of promotional codes are not eligible for free return or exchange. A return fee of $15.00 will be deducted from your refund.

OUTSIDE OF US & CANADA

You will be responsible to return your item(s) with the shipping courier of your choice. After you have claimed a return or an exchange and the demand has been processed, we will advise you of the shipping address for your returned package.

When using the shipping method of your choice – we recommend you use a service that offers tracking to ensure that your package is received safely as we are not responsible for lost packages.

Please note that any duty fees incurred on a returned package will be deducted from the return refund.

How do I proceed to return or exchange my order?

Please click here to initiate a return or send us an email at customercare@kraywoods.com to initiate an exchange. Your request will be processed within 48 hours.

When shipping your item(s) back to us, package your return in the original shipping box if available. Otherwise, package your return in a well-padded box to prevent damage in transit. Your eyewear must arrive in the original condition and packaging you received, with tags and complementary cases included, in order to be eligible for a refund or exchange.

When can I expect my refund or store credit?

Once your return is received and inspected, we will send you an email to notify you of the status of your return and eligibility for a refund or store credit.

REFUND

If you are eligible for a refund, it will be processed and a credit will automatically be applied to your credit card or original method of payment within 10 business days.

STORE CREDIT

If you are eligible for a store credit, a credit note for the eligible amount will be sent to you within 3 business days. Your store credit can be used at any time to buy any items from our store.

Please note that all items purchased with a store credit are final sale and not eligible for further return or exchange.

About Kraywoods Frames

Are your frames handmade?

Yes, all our sunglasses and eyeglasses frames are handmade and crafted with utmost care, detail and precision. Every piece is handcrafted one at a time, resulting in minor variations that are not product flaws. At Kraywoods Shop, every piece is inspected with high quality standards before being available to our customers.

Do you use sustainable materials to make your frames?

Yes! At Kraywoods, we take pride in making sustainability fashionable. All kraywoods glasses are handmade from natural sustainably sourced woods and some designs combined with recycled metals and eco-friendly cellulose acetate, allowing us to minimize our ecological footprint.

What type of wood do you use in your frames?

All of our sunglasses and eyeglasses frames are handmade from natural sustainably sourced woods. We use different types of domestic and exotic hardwoods such as Bamboo Wood, Ebony Wood, Walnut Wood, Zebra Wood, Rose Wood, Oak Wood, and more. You can find the type of wood used for each product is specified in the product description.

Due to the fact that our products are made from natural authentic wood, there can be variations in the wood resulting in minor differences between each product from the same style.

At Kraywoods, these natural and subtle variations from one piece of wood to the next are what makes each and every one of our products unique.

Sunglasses FAQ

What is the UV protection on your sunglasses?

All Kraywoods sunglasses are made with UV 400 protection lenses optimized to prevent eye exposure to both UVA and UVB rays, blocking 100% of the sun’s harmful radiations.

Are Kraywoods sunglasses polarized?

Most Kraywoods sunglasses are equipped with TAC Polarized lenses to eliminate reflective glare and enhance contrast, delivering superior visual clarity and comfort. To shop our Polarized Sunglasses collection, click here.

Can i get my prescription fitted in Kraywoods sunglasses frames?

Unfortunately not, we do not recommend attempting to put prescription lenses in your Kraywoods sunglasses, as they may break and we will not be able to offer warranty services on them. If you're looking to customize your glasses with prescription or blue light blocking lenses, you can shop our eyeglasses frames collection specially designed to be fitted with prescription or blue light blocking lenses here.

How can I find the right size for my sunglasses?

Sizes and dimensions of the sunglasses vary from one style to the other, these specifications can be found in the product description of each style. Kraywoods sunglasses are sorted in three sizes: small size, medium size and large size.

Please refer to our Glasses Size Guide page in order to better understand the sizes and the dimensions of Kraywoods eyewear and find the best fit for you.

Eyeglasses FAQ

What is the difference between wood sunglasses and wood eyeglasses frames?

Contrary to our wood sunglasses frames, our wood eyeglasses frames are specially designed to be fitted with prescription or blue light blocking lenses. Our wood eyeglasses frames feature a split-frame design that enables easy insertion of RX lenses. Kraywoods eyeglasses frames are also designed with acetate temple tips to allow for customized frame fit.

Please do not attempt to put prescription lenses in your Kraywoods sunglasses, as they may break and we will not be able to offer warranty services on them. If you're looking to customize your glasses with prescription or blue light blocking lenses, you can shop our eyeglasses frames collection here.

What types of lenses do you offer?

We offer the choice of HD single vision lenses, HD progressive lenses, photochromic lenses, reading lenses or prescription and non-prescription blue-light blocking lenses. All lenses include scratch-resistant and anti-glare coatings at no extra cost.

All our lenses are made in Canada with the highest quality standards and fitted to your prescription by a certified optician in our Canadian optical lab. For more information on lens types and lens coatings, please visit our Prescription Lens Guide page.

Our Kraywoods eyeglasses frames include free HD prescription lenses, blue light blocking lenses or reading lenses at no extra cost.

How can I find the right size for my eyeglasses?

Sizes and dimensions of the eyeglasses vary from one style to the other, these specifications can be found in the product description of each style. Kraywoods eyeglasses are sorted in three sizes: small size, medium size and large size.

Please refer to our Glasses Size Guide page in order to better understand the sizes and the dimensions of Kraywoods eyewear and find the best fit for you.

What information do I need in order to purchase Kraywoods prescription eyeglasses?

To order Kraywoods prescription eyeglasses, you will need a valid and non-expired prescription.

You will also need to know your pupillary distance (PD) which is not always noted on prescriptions. The pupillary distance (PD) is the distance (mm) between the center of each of your pupils and indicates the optical center of your eyes. Your eye doctor could have that information on file. Your eye doctor will usually measure your PD during an eye exam. However, if it was not given to you, you can measure it yourself by following the 4 steps below:

  1. Find a millimeter ruler for measurements and stand 8 in. away from a mirror.
  2. Hold the ruler horizontally against the bridge of your nose and line up the center of your left pupil with the 0 line of the ruler. You can now measure the distance between your pupils!
  3. While looking straight ahead, measure the distance from the center of your left pupil to the center of your right pupil.
  4. Repeat these steps 2 to 3 times for accuracy and use an average for your final measurement.

 

For more information on how to measure your pupillary distance (PD), click here.

Do you offer blue light blocking glasses without prescription?

Yes, our blue light blocking lenses are available with or without prescription. All eyeglasses frames include free non-prescription blue light blocking lenses at no extra cost. To shop our blue light blocking glasses collection, click here!

Do you offer reading glasses?

Yes, all of eyeglasses frames include free reading lenses at no extra cost. Our reading lenses are available in all strengths ranging from +0.25 to +3.00. To shop our reading glasses collection, click here!

How do I make an insurance claim for my prescription eyeglasses?

If you wish to submit an insurance claim for your prescription eyeglasses, please contact us at customercare@kraywoods.com. Upon request, we will send you an electronic receipt as soon as your order ships out, which you can then claim to your insurance. The receipt will show the date when you placed the order, so don’t worry about receiving your order after your coverage has ended, as long as you’ve ordered within your coverage dates.

Warranty

What's covered under the warranty?

At Kraywoods, we stand behind the quality of our products with confidence. All eyewear and accessories purchased at Kraywoods are eligible for a 12 month manufacturer warranty.

EYEWEAR FRAMES

The manufacturer warranty on eyewear frames covers peeling of the wood, chipped paint and malfunctioning hinge or mount. Warranty does not cover damage caused by misuse or abuse of frames such as physical breakage, scratching or tarnish, damage caused by dropping the frame, stepping on or sitting on the frame, or any other damage not considered a manufacturing flaw.

EYEWEAR LENSES

The manufacturer warranty on eyewear lenses covers coating defects such as peeling or cracking. Lenses are highly vulnerable to scratches and nicks, warranty does not cover scratches on prescription and sunglasses lenses caused by everyday wear and tear.

ACESSORIES

The manufacturer warranty on accessories covers all material or workmanship defects under normal use. Warranty does not cover damage caused by misuse or abuse such as physical damage, scratching, tarnish or any other damage not considered a manufacturing flaw.

How do I proceed to claim my warranty?

For warranty claims, please e-mail us at customercare@kraywoods.com and we will be more than happy to assist you further. Please note that proof of purchase is required to qualify for warranty. Upon inquiry, Kraywoods reserves the right to determine manufacturing defects and eligibility for exchange or replacement under warranty. All exchanges and replacements under warranty are subject to shipping & handling fees.

Wholesale - Retail

Do you offer wholesale or bulk pricing?

If you are looking to buy our products in large quantities or to place a wholesale order, please send us an email at info@kraywoods.com with details about the products and quantities that you are interested in, and we will be happy to provide you with more information.

Still Have Questions?

Chat with us! Our team is available Monday to Friday from 9:00 AM to 6:00 PM EST.

Email us at customercare@kraywoods.com and we'll get back to you within 24 hours.