US & CANADA
We offer free shipping on all regularly-priced items above $90 USD eligible for a return or one time exchange within 14 days of receipt.
Please note that items purchased during a site wide promotional event (including with use of promotional codes) are not eligible for free return or exchange. Return shipping fees will apply depending on your location.
OUTSIDE OF US & CANADA
For all returns and exchanges outside of US and Canada, you will be responsible for return shipping cost with the shipping courier of your choice.
After you have claimed a return or an exchange and the demand has been processed, we will advise you of the shipping address for your returned package. When using the shipping method of your choice – we recommend you use a service that offers tracking to ensure that your package is received safely as we are not responsible for lost packages. Please note that any duty fees incurred on a returned package will be deducted from the return refund.
INITIATE A RETURN OR EXCHANGE
Please click here to initiate a return or send us an email at email@example.com to initiate an exchange. Your request will be processed within 48 hours. Your returned item(s) must be unworn, in the state you received them, and in the original packaging.
When shipping your item(s) back to us, package your return in the original shipping box if available. Otherwise, package your return in a well-padded box to prevent damage in transit. Your eyewear must arrive in the same condition and packaging you received, with tags and complementary cases included, in order to be eligible for a refund or exchange.