Every pair of Kraywoods eyewear is carefully inspected to meet our highest quality standards before being shipped out to you, our dear customer. If upon receiving your order, you are not satisfied with your purchase, you may return non-prescription eyewear for a one time exchange or refund, and prescription eyewear for a store credit within 14 days of receipt.
For any order discrepancies or damaged items received, please send us an email at firstname.lastname@example.org and include a brief description of the issue with pictures of the item received. It will be our pleasure to help resolve the issue for you.
Please note that all items purchased at pop-up shops are final sale and not subject to our return and exchange policy.
Return & Exchange Shipping
US & CANADA
We offer free shipping on all items eligible for a return or one time exchange within 14 days of receipt.
After you have claimed a return or exchange and the demand has been processed, we will provide you with a prepaid return shipping label. Please allow up to 48 hours to receive your shipping label.
Please note that items purchased during a sale or sitewide promotional event (including with use of promotional codes) are not eligible for FREE exchange or return.
OUTSIDE OF US & CANADA
For all returns and exchanges outside of US and Canada, you will be responsible for return shipping cost.
After you have claimed a return or an exchange and the demand has been processed, we will advise you of the shipping address for your returned package. When using the shipping method of your choice – we recommend you use a service that offers tracking to ensure that your package is received safely as we are not responsible for lost packages.
Initiate a Return
Please click here to initiate a return and your demand will be processed as soon as possible. Your item(s) must be in the same condition that you received it, including the original packaging.
When shipping your item(s) back to us, package your return in the original shipping box, if available, along with the invoice. Otherwise, package your return in a well-padded box to prevent damage in transit. Your eyewear must arrive in good condition, with tags and complementary case included, in order to be eligible for a refund or exchange.
Refunds & Store Credits
Once your returned item is received and inspected, we will send you an email to notify you of the status of your return and eligibility for a refund or store credit.
If you are eligible for a refund, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 business days.
If you are eligible for a store credit, a credit note for the eligible amount will be sent to you within 3 business days. Your store credit can be used at any time to buy any items from our store. Please note that all items purchased with a store credit are final sale and not eligible for further return or exchange.
Warranty - The Kraywoods Promise
At Kraywoods, we stand behind the quality of our products with confidence. All eyewear purchased at Kraywoods is eligible for a warranty on manufacturer defects within 12 months of purchase.
Manufacturer defects on frames include peeling of the wood, chipped paint and malfunctioning hinge or mount. Warranty does not cover damage caused by misuse or abuse of frames such as physical breakage, scratching or tarnish, damage caused by dropping the frame, stepping on or sitting on the frame, or any other damage not considered a manufacturing flaw.
Manufacturer defects on lenses include coating defects such as peeling or cracking. Lenses are highly vulnerable to scratches and nicks, warranty does not cover scratches on prescription and sunglasses lenses caused by everyday wear and tear.
For assistance, please e-mail us at email@example.com and we will be more than happy to assist you further. Please note that proof of purchase is required to qualify for warranty. Upon inquiry, Kraywoods reserves the right to determine manufacturing defects and eligibility for exchange under warranty.