RETURNS

 

The Kraywoods Promise  

Every Kraywoods product is carefully inspected to meet our highest quality standards before being shipped out to you, our dear customer. If upon receiving your order, you are not satisfied with the quality of the products shipped, or are not satisfied with your purchase, you may return the product within 14 days of receipt for a replacement or refund.

Please click here to initiate a return and your demand will be processed as soon as possible. Your item must be in the same condition that you received it, including the original packaging.

For any order discrepancies or damaged items received, please send us an email at customercare@kraywoods.com and include a brief description of the issue with pictures of the item received. It will be our pleasure to help resolve the issue for you.

                 

Refunds (if applicable) 

Once your returned item is received and inspected, we will send you an email to notify you of the status of your refund. Once the refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Return Shipping

We offer free shipping on all returns for Canada and US. After you have claimed a return and the demand has been processed, we will provide you with a prepaid return shipping label by email. Please allow up to 48 hours to receive your return shipping label.

For returning items outside of Canada and US, we will not be responsible for your return shipping fees. We recommend selecting an insured and traceable shipping carrier for your returned package.

 

Warranty

For manufacturing defects, exchanges are available within 12 months of purchase. Warranty does not cover scratches, accidental damage caused by general use, fading or peeling of frames or the loss of screws due to neglect. Mirror lenses are highly vulnerable to scratches and nicks caused by everyday wear and tear. Natural wear and tear on mirror lens sunglasses do not make them eligible for exchanges.

For assistance concerning your warranty, please e-mail us at customercare@kraywoods.com and we will be happy to assist you further.