Our customer service team is always happy to help with any queries, problems, comments or suggestions you may have. The best way to reach our Kraywoods Shop team is to send us an email at info@kraywoods.com or by submitting a request on our CONTACT US page. We answer all questions and requests in the order they're received and we will ensure to respond as promptly as possible. To help us get back to you sooner, please send only one email per inquiry and allow up to 48 hours for a response. Your satisfaction is our priority!