How can we help?

Our customer service team is always happy to help with any queries, problems, comments or suggestions you may have. The best way to reach our Kraywoods Shop team is to send us an email at info@kraywoods.com or by submitting a request on our CONTACT US page. We answer all questions and requests in the order they're received and we will ensure to respond as promptly as possible. To help us get back to you sooner, please send only one email per inquiry and allow up to 48 hours for a response. Your satisfaction is our priority!

Orders are shipped within 1 business day of payment. Please note that orders are not shipped on weekends or holidays. Orders made during promotional periods and special events may have longer shipping times due to a higher volume of orders. In cases of unusual delay, customers will be informed in advance individually. Your business is important to us and we make every effort to process your order as quickly as possible. To avoid damage, all goods are inspected and sealed before delivery. Kraywoods will keep you updated on your order status via email. Orders cannot be cancelled once they have reached "Processing" status.

Yes, Kraywoods offers worldwide shipping. For more information on shipping costs and estimated delivery times, please visit our SHIPPING page.

All customs, taxes, import duties, or any additional charges by your local government are the responsibility of the recipient. There is a chance that you will not get charged duties/customs fees, however if you do get charged, we cannot be responsible for these fees in any way, as we do not receive this money. The funds go exclusively to your own government. Payment of these is required to release your order from customs on arrival. Please contact your customs office for more information.

Once your purchase is complete, a tracking number for your purchased order will be sent to your email shortly after. To track your order, please visit our TRACK MY ORDER page and enter your tracking number to view the status of your parcel.

Please note that purchased orders made after 3pm EST will not be shipped out until at least the next day. If you order after 3pm EST on a Friday, your order will likely be shipped out on the following Monday.

Estimated Days of Delivery

Please allow 1 additional business day to process your order.

Kraywoods.com uses Shopify and PayPal to accept credit and debit card payments. Both parties automatically encrypt your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). For more details, please visit our PRIVACY POLICY page.

All of our products are handmade from naturally sourced and treated woods. We use different types of domestic and exotic hardwoods such as Bamboo Wood, Cherry Wood, Ebony Wood, Walnut Wood, and Zebra Wood. The type of wood used for each product is specified in the product description. For more information, please visit our wood pages. Due to the fact that our products are made from naturally sourced materials, there can be variations in the wood resulting in minor differences between each product from the same style. At Kraywoods, these natural and subtle variations from one piece of wood to the next are what makes our products unique.

All of our lenses have UV 400 protection and have been optimized to prevent eye exposure to both UVA and UVB rays, blocking 100 % of the sun’s harmful radiations. Additionally, most of our sunglasses feature Polarized lenses. Polarized lenses contain an enhancing chemical filter in the lens that helps reduce glare and improve contrast, making images appear sharper and clearer as well as increasing visual clarity and comfort.

All our products are handmade and crafted with utmost care, detail and precision. Every piece is handcrafted one at a time, resulting in minor variations that are not product flaws. At Kraywoods Shop, every piece is inspected with high quality standards before being available to our customers.

All of our products are FDA and CE certified.

Sizes and dimensions of the sunglasses can vary from one style to the other, these specifications can be found in the product description of each style. The dimensions of each pair of sunglasses is also engraved on the inside of the frame.

Please refer to our SIZE ME page in order to better understand the sizes and the dimensions of our Kraywoods sunglasses and find the best fit for you.

Kraywoods offers a 12 month warranty on all sunglasses for any manufacturing defects in material or workmanship. Exchanges are available for the period of 12 months from the date of purchase.

The warranty covers manufacturing defects only. Warranty does not cover scratches, accidental damage caused by general use, fading or peeling of frames or the loss of screws due to neglect. Mirror lenses are highly vulnerable to scratches and nicks caused by everyday wear and tear. Natural wear and tear on mirror lens sunglasses do not make them eligible for exchanges.

If you are looking to buy our products in large quantities or to place a wholesale order, please send us an email at sales@kraywoods.com with details about the product(s) and quantities that you are interested in, at which point we can provide you with more information.